Opus Trust acquires DocCentrics to further strengthen its digital capabilities

25 Aug 2020

We are pleased to announce that we have acquired DocCentrics, the customer communication management (CCM) solutions provider based in Stevenage, for an undisclosed sum.

This news comes only days after we announced that Opus Trust Communications had become the first UK company to enter into an agreement with global customer experience specialist Quadient to join their ‘Digital Now’ program.

Providing a wide range of CCM services and digital transformation consultancy, DocCentrics utilises the latest software tools and in-house skills to support organisations by composing, managing, and delivering personalised messages to customers across multiple channels.

The digital capabilities of DocCentrics, combined with our own data composition, print and post expertise, will create a business that will specialise in helping organisations transform their customer communication processes, improve customer experience (CX) and drive operational efficiencies.

The DocCentrics technology platform complements our strategic aspirations as we evolve into a digital centric customer experience business. The result will enable clients to access end-to-end services that will remove friction in the customer journey and improve customer experience.

Passing the benefits of this acquisition direct to our customers, we will integrate the DocCentrics platform within the end-to-end omnichannel customer experience solution, OpusCX.

CEO of Opus Trust Communications, Tony Strong comments: “We are very pleased to welcome DocCentrics to the growing Opus Trust family. This acquisition represents a major step in our journey as we expand our offering within customer experience management services.

“As we have worked with the DocCentrics team for several years, we know that their innovative customer management platform is in high demand among the SME and enterprise markets. More importantly, we also know this technology and the team are a perfect fit with our own customer experience aspirations.

“Integrating DocCentric’s platform into our own omni-channel solution is a further commitment to a digital strategy, which complements our print and post heritage, as we become the customer experience partner of choice for an increasing number of clients.”

Managing Director of DocCentrics, Simon Howell, comments: “We have been exploring the synergy between Opus Trust’s omni-channel communication services and our own CCM solutions for some time.

“Through this acquisition, we will create a market leading customer engagement platform, whilst still supporting organisations that want to navigate through their own digital transformation journeys.

“As a result of us joining Opus Trust and pooling our resources, we will significantly broaden our service capability, this will allow us to improve Customer Experience throughout our client’s customer communications – with digitisation and process automation leading the shared proposition. We are very much looking forward to continuing our innovative work as part of the Opus Trust Communications family.”