Not only were we the first UK company to enter into an agreement with global customer experience specialist, Quadient, we have also successfully completed the first phase of the Digital Now program in a matter of weeks.
Furthermore, as we continue to strive to achieve customer experience excellence, we were pleased to receive positive endorsement and glowing feedback from the Quadient assessors.
As part of the Digital Now program, we have access to Quadient’s global team of consultants, who have helped strengthen our digital capabilities, drive operational cost efficiencies and further cement our position as an omnichannel customer communications specialist.
Not only do we have the capability to understand and optimise each step of our clients’ digital transformation journey, our enhanced in-house skill set means we can detect critical opportunities for clients to improve customer engagement and communication processes.
CEO at Opus Trust Communications, Tony Strong, comments: “When we became the first UK company to join Quadient’s Digital Now program, we were confident it would deliver immediate benefits in terms of our digital capabilities.
“These enhanced digital capabilities enable us to help clients who are embarking on their digital transformation journeys, by providing access to our world class in-house digital skill set.
“Investing continuously in our growth and development as a business gives us the opportunity to pass on the benefits to our customers. We can then work with them to achieve their customer engagement and experience ambitions.
“By completing the first phase of our Digital Now program assessment, we know that our ambition to become the UK’s trusted partner of choice for omnichannel communications is quickly becoming a reality.”